Return Policy

OVERVIEW

This site is owned by "Heal Network Inc. Operating as YogaLady". Throughout the site, “we”, “us” and “our” refer to Heal Network Inc.

Heal Network Inc. offers this website and portal, including all Services and information, to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here in. By visiting our site, previewing, trialling, receiving, purchasing and/or accessing our services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

For a complete set of Terms of Service please refer to our Terms of Service page.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 1 - TRIAL AVAILABILITY

Prior to purchasing our Video-on-demand (VOD) Service we highly recommend that the school principal or vice-principal request a free 7-day Trial of our VOD Service. The trial offers principals, vice-principals, teachers and/or staff the opportunity to view the quality, material, themes, story telling, yoga poses, etc. of the entire library of VOD Service videos as well as to see a read-only sample school setup.

The availability of the Trial entails that principals or vice-principals that are unsure of, or want to try our VOD Service, can do so, and would know exactly what is being purchased, and as such eliminates the need for our providing any refunds.

SECTION 2 - DIGITAL NATURE

As the VOD Service is of a Digital Nature, it is not possible to gauge or meter how much of the service has been utilized at any given time and as such once the Service is purchased it is non-refundable as it is akin to purchasing / unwrapping software.

In addition, while the VOD Service can be accessed for an entire school calendar year it would be unfair to other schools if the VOD Service videos were viewed over a short time period and then a prorated refund was provided whereas other schools paid full price.

SECTION 3 - RESTRICTION

Our Services are restricted to Canadian users and moreover exclusively restricted to Canadian Elementary Schools, which excludes Middle Schools, High Schools and Academies, etc. of which are expressly forbidden from purchasing and/or accessing our Services.

Moreover, our Services must be purchased by a principal or vice-principal of a current Canadian Elementary School, and their position must be verified, and if not verifiable OR not a Canadian Elementary School then a refund (less a 10% service fee to cover card processing fees and platform costs) will only be provided, at our sole discretion when an honest error or mistake has been made, with the strict condition that the VOD Service has not been verified and marked active by our Team.

SECTION 4 - CANCELLATION EXCEPTION

Any cancellation of our VOD Service, at our sole discretion, will result in a pro-rated refund based on the number of days remaining in a school calendar year (which starts September 1st and ends June 30th).

You agree that your sole compensation will be the monetary equivalent of the prorated number of days remaining up to the maximum paid for the VOD Service if it was cancelled on or prior to the first day of a given school calendar year.

SECTION 5 - TERMINATION

You may terminate our Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site, however you agree and understand upon making a purchase that there are no refunds for any unused Service period.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time with notice and/or may deny you access to our Services (or any part thereof) with no refund.

SECTION 6 - CUSTOMER SATISFACTION

We understand that exceptional circumstances may arise and we will make best efforts to resolve any issues with you assuming honest, unintentional, mistakes, with respect to any potential refund however due to the availability of Trial of VOD and the site and Terms of Service indicating requirements strictly speaking there should be no need for refunds.

SECTION 7 - CONTACT INFORMATION

If you have any questions about this Return Policy, you can contact us using our Contact page.